Shipping policy

Shipping Policy

 

Shipping Locations

• We currently ship orders within the United Arab Emirates (UAE).
• International shipping is not available at this time unless stated otherwise.

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Estimated delivery time within the UAE is 2–5 business days, depending on the delivery location and courier service.
• Delivery times are estimates and may vary due to unforeseen circumstances (weather, courier delays, public holidays, etc.).

Shipping Fees

• Shipping fees are calculated at checkout and displayed before completing the purchase.
• Any applicable shipping charges are non-refundable, except in cases where the error is from our side.

Delays

• While we strive to deliver orders on time, delays may occasionally occur due to factors beyond our control.
• We are not responsible for delays caused by courier companies, incorrect addresses, or force majeure events.

Incorrect or Incomplete Address

• Customers are responsible for providing accurate and complete shipping information.
• If an order is delayed or returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges.

Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.
• In case of lost shipments, we will coordinate with the courier to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact us via:

• WhatsApp: +971555335361
• Email: info@onyxandbloom.com